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Dining Experience Ambassador
3 weeks ago
Job Title: Hospitality Professional
Position Overview:
The hospitality professional plays a crucial role in delivering exceptional customer service and creating memorable experiences. Responsibilities include taking orders, serving food and beverages, and maintaining a welcoming atmosphere.
Key Accountabilities:
- Guest Reception: Welcome guests warmly, assist with seating arrangements, and provide menus.
- Order Taking: Accurately describe menu items, answer questions, and take orders while noting special requests or dietary restrictions.
- Service Delivery: Promptly deliver food and drinks and ensure presentation according to standards.
- Guest Check-Ins: Regularly check on diners to ensure they have everything needed and address concerns.
- Cleanliness Maintenance: Keep the area clean and organized by clearing tables, resetting, and restocking.
- Kitchen Collaboration: Communicate orders to the kitchen and ensure correct food preparation and timely delivery.
- Payment Handling: Present bills to guests and process payments accurately.
- Upselling and Promotion: Suggest additional menu items or specials to enhance the guest experience.
- Special Requests: Address special requests and accommodate guests' needs to the best of ability.
- Safety and Hygiene: Follow safety and hygiene protocols, including proper food and beverage handling, and maintain a clean work environment.
- Flexible Work Schedule: Be prepared to work flexible hours, including evenings, weekends, and holidays.
Required Skills & Qualifications:
Previous experience in a similar role is required. A proven knowledge of food and beverage items, including wine and cocktails (training will be provided), is necessary. Must be able to stand for extended periods and lift heavy items.
Benefits:
Able to adapt to ambiguity and change while maintaining a positive outlook and controlling emotions under pressure.
Behavioural Capabilities:
- Collaboration: Demonstrates courtesy and compassion; supports, encourages, and thanks others; consults, listens, and understands others.
- Communication: Presents clearly and understandably; adjusts communication style or content accordingly.
- Dependability: Focuses on understanding and addressing customer needs; delivers high productivity in a focused and timely manner.
- Resilience: Works productively under pressure; maintains a positive outlook.
- Adaptability: Adapts well to diverse cultures and finds positive opportunities in challenging circumstances.
- Delivering Results: Sets objectives that align with organisational goals; uses time effectively.
