Insurance Claims Professional
2 weeks ago
Our team is looking for an experienced Insurance Claims Specialist to join our Claims function. As a key member of the team, you will be responsible for managing insurance claims from receipt to finalisation.
- Job Responsibilities:
- Lodge new insurance claims for customers and intermediaries, determining coverage through questioning, policy interpretation, and analysis.
- Elevate the customer experience by setting clear expectations and effectively communicating claim management.
- Negotiate and obtain collection of customer excess, including education on payment options.
- Accountable for financial outcomes impacting claims costs through application of correct policy limits and leveraging preferred suppliers/repair methods.
- Respond to and manage customer, supplier, and repairer enquiries on existing claims, focusing on cost management and progressing and finalising the claim.
- Ensure information provided to the customer is clear, complete, and accurate based on sound knowledge and understanding of claim policies, processes, and their intent.
- Claim review is completed on each claim touch; liaise with suppliers and repairers to ensure timely replacement and/or repair experience for customers and claim progression.
- Identify opportunities to improve processes and systems and participate in their testing to contribute to overall efficiency and cost effectiveness of the Claims function.
- Decision making within policy guidelines and delegations of authority is required to deliver the best outcome for the customer and organisation.
Requirements
You will need:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Basic knowledge of insurance products and claims processes.
- Ability to work under pressure and meet deadlines.
Benefits
We offer:
- A competitive salary package.
- Ongoing training and development opportunities.
- A supportive and collaborative work environment.
Others
This role involves working with sensitive customer information and requires a high level of discretion and confidentiality.
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