Fraud Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $63,000 - $79,000
Job Overview

NAB's Fraud Assist team plays a critical role in supporting customers who have been impacted by fraud, providing empathy and understanding to each unique circumstance.

We are seeking an enthusiastic and customer-focused individual to join our team as a Fraud Assist Analyst. In this role, you will be responsible for creating a positive and memorable customer experience by delivering exceptional service, analyzing and reporting on data related to fraud and corruption compliance programs, and providing accurate information about NAB products and policies.

The ideal candidate will possess a passion for helping customers, strong critical thinking and analytical skills, and the ability to work collaboratively with stakeholders at different levels of seniority. A background in customer service with a track record of driving outcomes is highly desirable.

Key Responsibilities:
  • Provide exceptional customer service and support to customers affected by fraud.
  • Analyze and report on data related to fraud and corruption compliance programs.
  • Deliver personal, easy, and effortless digital experiences for customers.
  • Provide accurate information about NAB products and policies to help customers feel safe and informed.
What We Offer:
  • A diverse and inclusive workplace where everyone feels valued and appreciated for being their authentic selves.
  • Opportunities for career growth and development in a dynamic and rapidly changing environment.
  • A competitive remuneration package that reflects your value to the organization.
Requirements:
  • Passion for helping customers and focusing on driving outcomes.
  • Highly developed critical thinking, analytical, planning, and organizational skills.
  • Ability to work collaboratively with stakeholders at different levels of seniority.
Working Conditions:
  • Rotational schedule from 10:00am to 10:00pm, Monday to Sunday.
  • Flexibility to work from home up to 3 days per week.
  • Initial training period of 3 months full-time, Monday–Friday, with no leave.

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