CRM Operations Specialist
1 week ago
We are looking for a highly skilled and experienced CRM professional to join our team. In this role, you will be responsible for the effective operation of our CRM systems, supporting sales, marketing, and customer service teams.
Key Responsibilities:
- Configure and maintain the CRM system, ensuring smooth operation and user access management
- Maintain accurate and reliable customer data through regular audits, deduplication, and clean-up process
- Provide ongoing user support, and training to improve CRM adoption and usability
- Point of contact for all users for onboarding and CRM troubleshooting
- Create and maintain documentation (technical and user guides) outlining configurations and best practices
- Customise the CRM with tailored fields, workflows, and reports to meet business needs
- Collaborate with internal teams to align CRM functionality with departmental workflows
- Manage user permissions and ensure the security of sensitive data
- Build and maintain dashboards and reports to track customer behaviour and business performance
- Develop and optimise marketing automations, journey flows, and segmentation strategies
- Monitor and support integrations with connected systems and tools
Requirements:
- A minimum of 2 years hands-on experience managing HubSpot or similar platforms like Salesforce
About Us:
In this role, you will be part of a dynamic and innovative team that is dedicated to delivering exceptional results. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
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