IT Support Specialist

6 days ago

Adelaide, South Australia Gilchrist Connell Full time
About Gilchrist Connell

Gilchrist Connell is a leading national insurance firm operating across all Australian jurisdictions from its five offices in Brisbane, Melbourne, Sydney, Adelaide, and Perth.

Our Values

We believe in fostering a truly diverse and inclusive workplace where all our people can flourish and fulfill their highest potential. We recognize our role as a corporate citizen and invest in a standalone pro bono practice and community response.

The Role

We're seeking an IT Support Specialist to join our shared services team in the Adelaide office. As a key member of our team, you'll provide first and second-level IT support and deliver training and advice to our teams throughout Australia.

Key Responsibilities
  • Provide IT technical support to employees for various systems, including Microsoft Office Suite, Elite 3 E, and i Manage Work.
  • Instruct users on the intricate features of software applications.
  • Provide IT assistance after regular hours if needed.
  • Promptly record, resolve, and escalate support inquiries, with the goal of addressing issues promptly upon first contact.
  • Help with setting up and managing IT user profiles, assets such as laptops, multifunction devices, phones, and mobile gadgets.
  • Prioritize customer satisfaction in all responsibilities and handle extra tasks as necessary.
  • Troubleshoot incident tickets through to their resolution at all levels.
  • Monitor the health and availability of core systems.
  • Support with software installations, patches, updates, capacity optimization, and performance enhancements.
  • Aid in configuring and keeping IT hardware such as desktops, laptops, and printers operational.
  • Ensure adherence to security guidelines, manage antivirus programs, and observe patch statuses.
  • Document solutions for end-users to address common maintenance or configuration problems.
  • Develop relationships with external vendor support teams.
  • Provide support to the IT team, if required.
About You

We're looking for someone with excellent communication skills, strong troubleshooting and problem-solving skills, and the ability to work collaboratively within a team environment. If you're a proactive and detail-oriented individual who can manage multiple tasks efficiently, we'd love to hear from you.

We're committed to fostering a safe, inclusive, and equitable workplace and celebrate the diversity of our people. If this opportunity sounds of interest, please contact Rachel Gerreyn, People Advisor, or submit your CV and cover letter through our website.

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