Support Specialist
1 day ago
First Focus is seeking an exceptional Support Specialist to join our team. As a key member of our Service Desk, you will provide remote support to our clients, escalating complex issues and serving as a subject matter expert.
Key Responsibilities- Provide technical support to clients via phone, email, and remote desktop
- Escalate complex issues to senior engineers and collaborate on resolutions
- Develop and maintain in-depth knowledge of our clients' technical environments
- Communicate effectively with clients, stakeholders, and internal teams
- Participate in on-call rotations and provide after-hours support as needed
- Advanced understanding of end-user support and Active Directory
- Comprehensive knowledge of Windows Server, Azure, and Exchange
- Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
- An understanding of ticketing systems and customer service principles
- Great communication skills and a genuine desire to understand clients' needs
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive team environment
- The chance to work with a variety of clients and technologies
- A flexible and hybrid working arrangement
We welcome applications from Neurodiverse candidates and offer flexible options to support their needs.
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Support Specialist
3 days ago
Adelaide, South Australia First Focus Full time{"title": "Support Specialist", "content": "Job SummaryFirst Focus is seeking an exceptional Support Specialist to join our team. As a Support Specialist, you will be responsible for providing remote service desk support to a variety of environments, escalating and resolving technical issues, and working closely with our clients to deliver exceptional...
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Support Specialist
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Adelaide, South Australia First Focus Full time{"title": "Support Specialist", "content": "Job SummaryFirst Focus is seeking an exceptional Support Specialist to join our team. As a key member of our Service Desk, you will provide remote support to our clients, working with a variety of environments and technologies.Key ResponsibilitiesProvide technical support to clients via phone, email, and remote...
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Support Specialist
5 days ago
Adelaide, South Australia First Focus Full time{"title": "Support Specialist", "content": "Job SummaryFirst Focus is seeking an exceptional Support Specialist to join our team. As a key member of our Service Desk, you will provide remote support to our clients, working with a variety of environments and technologies.Key ResponsibilitiesProvide technical support to clients via phone, email, and remote...
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IT Support Specialist
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Technical Support Specialist
1 week ago
Adelaide, South Australia First Focus Full time{"h1": "Technical Support Specialist", "p": "At First Focus, we're seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Service Desk, you'll provide remote support to our clients, troubleshooting and resolving technical issues in a timely and professional manner.Responsibilities:* Provide technical support to clients...