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Support Specialist

2 months ago

Adelaide, South Australia First Focus Full time
{"title": "Support Specialist", "content": "Job Summary

First Focus is seeking an exceptional Support Specialist to join our team. As a key member of our Service Desk, you will provide remote support to our clients, working with a variety of environments and technologies.

Key Responsibilities
  • Provide technical support to clients via phone, email, and remote desktop
  • Troubleshoot and resolve technical issues with servers, desktops, and applications
  • Collaborate with our solutions experts to maintain best practice environments
  • Work on occasional projects to deploy solutions for clients
Requirements
  • Advanced understanding of end-user support and Active Directory
  • Comprehensive knowledge of Windows Server, Azure, and Exchange
  • Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
  • An understanding of ticketing systems and customer service principles
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional development and growth
  • A dynamic and supportive team environment
  • Flexible working arrangements to support work-life balance

We welcome applications from Neurodiverse candidates and offer flexible options to support your needs.

", "lang_code": "en"}