Duty Manager

4 weeks ago


Perth, Western Australia RAC of WA Full time
Resort Operations Manager

RAC Monkey Mia Dolphin Resort is a world-renowned destination in the Shark Bay World Heritage Area, offering an unforgettable guest experience. We are seeking a highly skilled and experienced Resort Operations Manager to join our team.

Key Responsibilities:
  • Collaborate with Heads of Department to deliver exceptional customer service and address guest issues
  • Assist various departments as needed, ensuring seamless operations
  • Meet and greet guests at the Shark Bay Airport, providing transportation to the resort
  • Support the check-in process, ensuring coaches and groups receive assistance with luggage and accommodation requirements
  • Maintain high venue standards for cleanliness and presentation
  • Close the Monkey Bar and Boughshed Restaurant each evening
  • Oversee the safety and security of guests, team members, and resort assets
  • Conduct regular nightly patrols, manage night attendants, and assist guests
  • Manage after-hours phone and emergency call-outs
Requirements:
  • Experience in a similar role in accommodation, hospitality, tourism, or a related industry
  • Background in managing food and beverage, guest reservations, grounds, and maintenance, or housekeeping is highly desirable
  • Understanding of a hotel Property Management System (NewBook experience highly desirable)
  • Willingness to commit to required hours: 2:30pm to 11:00pm (1 hour break) and after-hours call-out phone management
  • Understanding of workplace Health & Safety compliance
  • Driver's Licence and willingness to obtain a Passenger Transport Licence
  • First Aid and Approved Managers' Certificate, or willingness to obtain
What We Offer:
  • Competitive salary + Superannuation + annual incentive bonus based on KPIs
  • A supportive and dynamic work environment
  • Discounted meals & accommodation - live & work on-site (self-contained 2-bedroom house located onsite for single, couple, or small family)
  • Generous discounts on home, contents, and car insurance, as well as member benefits and free roadside assistance
  • Opportunity to develop your career in a large, thriving tourism business with nine locations in Western Australia and growing

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