Duty Manager

3 weeks ago


Perth, Western Australia Pan Pacific Hotels Group Full time

Role Overview

The Duty Manager - Operations Lead will oversee Front Office and Duty Manager responsibilities, including managing staff, coordinating operations, and ensuring adherence to brand standards.

Key Responsibilities

  • Ensure guest satisfaction by inspecting VIP rooms, walking through hotel outlets, assisting operations, and promoting hotel facilities and loyalty programs.
  • Manage inventory availability, room allocation, and provide recommendations for operational improvements.
  • Assist with staff management, including appraisals, disciplinary matters, shift rostering, and ensuring seamless operation in our Pacific Club Lounge.

Talent Profile

  • Proven experience in a similar role, with strong problem-solving abilities and solution-focused approach.
  • Demonstrates leadership by example, constantly seeking ways to improve processes and team performance.
  • Exceptional interpersonal, time management, and communication skills, with the ability to build rapport effectively.
  • Flexibility to work various shifts, including mornings, evenings, overnights, weekends, and public holidays; knowledge of Opera PMS is highly desirable.

Benefits

  • Discounted on-site parking
  • Complimentary meal whilst on shift
  • 50% discounted food and beverages across all Oceania properties
  • Discounted accommodation across worldwide Pan Pacific Hotels Group properties

Annual Remuneration: $73,150 - $80,000 + Superannuation


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