Duty Manager
2 weeks ago
The Duty Manager plays a critical role in ensuring the smooth operation of our hotel's front office and Pacific Club Lounge. Reporting to the Director of Rooms, this position requires a strong leader who can manage staff, coordinate operations, and maintain brand standards.
Key Responsibilities- Oversee front office and duty manager responsibilities, including managing staff, coordinating operations, and ensuring adherence to brand standards.
- Ensure guest satisfaction by inspecting VIP rooms, walking through hotel outlets, assisting operations, and promoting hotel facilities and loyalty programs.
- Manage inventory availability, room allocation, and provide recommendations for operational improvements.
- Assist with staff management, including appraisals, disciplinary matters, shift rostering, and ensuring seamless operation in our Pacific Club Lounge.
- Proven experience in a similar role, with strong problem-solving abilities and solution-focused approach.
- Demonstrates leadership by example, constantly seeking ways to improve processes and team performance.
- Exceptional interpersonal, time management, and communication skills, with the ability to build rapport effectively.
- Flexibility to work various shifts, including mornings, evenings, overnights, weekends, and public holidays; knowledge of Opera PMS is highly desirable.
- Discounted on-site parking
- Complimentary meal whilst on shift
- 50% discounted food and beverages across all Oceania properties
- Discounted accommodation across worldwide Pan Pacific Hotels Group properties
Annual Remuneration: $73,150 - $80,000 + Superannuation
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