Hotel Reservation Operations Director

2 days ago

Melbourne, Victoria, Australia beBeeHospitality Full time $90,000 - $120,000
Hotel Reservations Manager Job Description

This is a senior leadership role that oversees the operational foundation and ways of working for the Hotel Reservations Function in a pre-opening hotel environment.

Key Responsibilities:
  • Establish and oversee the implementation of Standard Operating Procedures (SOPs) and ways of working for the Reservations Function to ensure accuracy, policy compliance, and optimal revenue performance across various segments including FIT, OTAs, GDS, Group Block.
  • Promptly handle enquiries, modifications, cancellations, and rebooking across multiple channels while ensuring guest requests are properly recorded and communicated in a professional and timely manner.
  • Monitor rate parity across booking platforms, manage inventory balancing, support rate loading, and ensure correct application of segment codes, deposits, and cancellation policies to maximize revenue opportunities.
About You:
  • Previous experience in Hotel Reservations at Manager capacity, or minimum 1 year at Supervisor level, or a closely related position in hotel operations/commercial; previous experience in Hotel Opening or Conversion is highly regarded.
  • Computer savvy with proficiency in adapting to work with various systems.
  • Fluent in professional English, both spoken and written.
  • Strong problem-solving skills and the ability to handle challenging situations with composure.
  • A passionate team player, able to work in a fast-paced environment and prioritize workloads effectively.

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