Technical Service Manager

3 days ago

Melbourne, Victoria, Australia beBeeTechnical Full time $81,499 - $114,659

Job Title: Technical Service Manager

This is an exciting opportunity to lead a team of technical professionals and drive high-quality service delivery in a fast-paced environment. The successful candidate will have a proven track record in leadership, problem-solving, and technical expertise.

Key Responsibilities:

  • Lead a team of technical professionals to deliver high-quality service and support to stakeholders.
  • Oversee daily operations, ensure consistent service delivery, and manage workload effectively.
  • Foster collaboration, support staff development, and guide complex problem-solving efforts to ensure reliable technology services.
  • Develop and promote collaborative work practices to maximize individual skills and learning opportunities.
  • Investigate and resolve problems in systems and services, ensuring full documentation in relevant reporting systems.
  • Provide leadership to anticipate, investigate, and resolve problems in systems and services.
  • Contribute to continuous improvement practices and operational planning activities within the team.

Required Skills and Qualifications:

  • Technical proficiency in AV systems and IT/networks.
  • Leadership experience in a technical setting, managing and developing a team of support professionals.
  • Problem-solving, technical escalation, and supporting service continuity in high-stakes environments.
  • Certifications or training in AV systems and/or IT/networks would be advantageous.

About You:

This role is ideal for someone who is passionate about delivering high-quality service, has leadership experience, and enjoys solving problems. If you thrive in a dynamic environment and are committed to improving systems that impact users, this is a great opportunity.

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