Member Support Specialist

7 days ago


Melbourne, Victoria, Australia Sustain Recruit Full time

Position Summary:

Become a vital part of our team at Sustain Recruit as a Member Support Specialist within a prestigious Superannuation Fund. In this role, you will be instrumental in providing support to our members through inbound communication, ensuring high-quality service and expert guidance.

Primary Duties:

  • Member Assistance: Deliver exceptional support to current members addressing a variety of inquiries.
  • Incoming Communications: Respond to inbound calls and written inquiries from both existing and prospective members, employers, and authorized representatives regarding superannuation offerings.
  • Team Collaboration: Partner closely with the administration and superannuation teams to assist both internal and external stakeholders.

Required Qualifications and Skills:

  • Understanding: Basic knowledge of superannuation, customer service, and administrative functions.
  • Background: Previous experience in the financial services or superannuation sector.
  • Certifications: RG 146 certification is essential.
  • Communication Skills: Excellent communication and stakeholder engagement abilities.
  • Organizational Abilities: Strong organizational skills with the capacity to perform under pressure.

Benefits of Joining Our Team:

  • Progressive Work Environment: Join a team that prioritizes innovation and excellence.
  • Career Development: Access to ongoing learning and professional advancement opportunities.
  • Collaborative Culture: Work in a supportive environment that values your input.
  • Attractive Compensation: Comprehensive salary and benefits package.

If you are dedicated to delivering outstanding service and possess the necessary skills and experience, we encourage you to consider this opportunity to join our team and help us achieve our goal of providing exceptional superannuation services to our members.

#LI-MM1



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