Ticketing Operations Director

5 days ago


Melbourne, Victoria, Australia Department of Transport and Planning Full time
Job Summary

This is a two-year fixed term SES 1 position within the Department of Transport and Planning, managing a key part of the organisation within the Operations function. The Ticketing Operations Director is a crucial role within the Ticketing Operations team, overseeing the newly formed operations team and the myki system, while also supporting the necessary Operational Readiness activities to deliver the State's future public transport ticketing solution and services.

Key Responsibilities
  • Lead a multidisciplinary team to manage all aspects of governance and operations related to the myki system, including functional streams across Service Delivery, Technology & Systems, Equipment Management, Operational Variations, and Products & Retail.
  • Collaborate closely with the greater Future Public Transport Ticketing division and stakeholders to ensure a smooth transition of the new solution and onboarding of new capabilities.
  • Develop and implement effective strategies to manage the multifaceted operations and ensure the successful implementation and operationalisation of the future public transport ticketing system.
Requirements
  • Relevant tertiary qualification in technology management, business management, or a related discipline is highly regarded.
  • Demonstrated experience working on major technology projects in public and/or private sectors, preferably in the ticketing sector.
How to Apply

Applications should include a resume and a cover letter. For further information about the role, please contact the Operations Lead via the Department of Transport and Planning's internal communication channels.



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