Airport Ground Handler

1 week ago


Sydney, New South Wales, Australia dnata Full time
dnata Airport Services Pty. Limited: A Career in Aviation

We are seeking a highly motivated and detail-oriented individual to join our Mishandled Baggage services team as an Airport Ground Handler at Sydney International Airport.

About the Role

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and working in a fast-paced airport environment. As an Airport Ground Handler, you will be responsible for tracing and locating mishandled bags for international carrier clients, reporting on damaged bags directly to the airline, and ensuring efficient, safe, and accurate adherence to clients' requirements during aircraft turnaround.

Duties and Responsibilities
  • The first point of contact for passengers at the carousel
  • Checking the loading details of passengers
  • Monitoring carousels for issues such as belt stoppages, passenger's issues
  • Liaising with the below wing team for missing baggage
  • Recording rush bags received
  • Reporting issues to the Baggage Services Supervisors
  • Creating and tracing files for missed or damaged bags
  • Forwarding/delivering of baggage to passengers
Selection Criteria
  • Superior customer service, team work and interpersonal skills
  • Proven ability to work under pressure while maintaining accuracy and attention to detail
  • Ability to adhere to safety and security processes applicable to the aviation industry
  • Punctuality and reliability in attendance at work
  • Positive attitude
Working with dnata

We offer a competitive salary of $65,000 - $75,000 per annum, depending on experience, and opportunities for career progression and professional development through our on-the-job training and upskilling program.

Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC) and a pre-employment medical/Drug & Alcohol test. We are an equal opportunities employer and welcome applications from diverse candidates.



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