Airport Ground Handler
6 days ago
Welcome to dnata, one of the world's leading ground services companies at Sydney International Airport. We're seeking a highly motivated and detail-oriented individual to join our Mishandled Baggage services team.
Job OverviewThis is a fantastic opportunity for those who enjoy working in a fast-paced environment and are passionate about delivering exceptional customer service. As an Airport Ground Handler, you will be responsible for tracing and locating mishandled bags for international carrier clients, ensuring efficient and accurate adherence to clients' requirements during aircraft turnarounds.
- Act as the first point of contact for passengers at the carousel
- Verify passenger loading details
- Maintain surveillance on carousels for issues such as belt stoppages or passenger concerns
- Collaborate with the below-wing team for missing baggage
- Record rush bags received
- Notify Baggage Services Supervisors of any issues
- Manage files for missed or damaged bags
- Deliver or forward baggage to passengers
Your key responsibilities will include:
- Providing superior customer service and teamwork skills
- Demonstrating ability to work under pressure while maintaining accuracy and attention to detail
- Adhering to safety and security processes applicable to the aviation industry
- Achieving punctuality and reliability in attendance
- Maintaining a positive attitude
To be successful in this role, you will need:
- Superior customer service, teamwork, and interpersonal skills
- Proven ability to work under pressure while maintaining accuracy and attention to detail
- Ability to adhere to safety and security processes applicable to the aviation industry
- Punctuality and reliability in attendance
- Positive attitude
$60,000 - $80,000 per annum, depending on experience
About dnata:Dnata is proud to offer on-the-job training and upskilling opportunities, allowing for career progression and professional development. Our company values a positive and supportive work environment, where employees can thrive and grow.
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