Airport Ground Handler
4 days ago
Welcome to dnata, a leading ground services company at Sydney International Airport. We're seeking motivated and passionate individuals to join our Mishandled Baggage services team.
As an Airport Ground Handler, you'll play a critical role in tracing and locating mishandled bags for international carrier clients. Your responsibilities will include reporting on damaged bags directly back to the airline, ensuring efficient, safe, and accurate adherence to clients' requirements during aircraft turnarounds, and achieving required Key Performance Indicators (KPIs).
Key Responsibilities:
- Be the first point of contact for passengers at the carousel
- Check loading details of passengers
- Monitor carousels for issues such as belt stoppages or passenger complaints
- Liaise with the below-wing team for missing baggage
- Record rush bags received
- Report issues to the Baggage Services Supervisors
- Create and trace files for missed or damaged bags
- Forward or deliver baggage to passengers
About Us:
Dnata is proud to offer on-the-job training and upskilling opportunities, allowing for career progression and professional development. Our teams are passionate about delivering exceptional customer service, working under pressure, and maintaining accuracy and attention to detail.
We're looking for candidates who embody our core values:
- Superior customer service, teamwork, and interpersonal skills
- A proven ability to work under pressure while maintaining accuracy and attention to detail
- Ability to adhere to safety and security processes applicable to the aviation industry
- Punctuality and reliability in attendance at work
- A positive attitude
Please note that employment with dnata Airport Services Pty Limited is conditional upon a satisfactory security clearance (ASIC) and a pre-employment medical/Drug & Alcohol test.
Salary: AU$45,000 - AU$60,000 per annum, depending on experience. Please note that only successful candidates will be contacted. If you have not received a response from us within the specified timeframe, please assume you have been unsuccessful.
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