Customer Service Specialist II

1 month ago

Berkeley Vale, New South Wales, Australia TE Connectivity Full time
Job Overview

At TE Connectivity, we're committed to creating a safer, more sustainable, and connected world. As a Customer Service Specialist II, you'll play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Manage customer orders, phone, and email inquiries related to price, delivery, and product selection.
  • Respond to customer technical inquiries with accurate information from Hub TSE's and/or Product Management.
  • Update key accounts with regular open order status reports.
  • Collaborate with Industrial and Utility Sales teams to support allocated customer bases.
  • Identify new business opportunities and engage with relevant team members to close deals.
  • Help clients identify additional needs from our product portfolio.
  • Review Daily Booking Reports – Commercial and Scheduling, ensuring order entry accuracy and highlighting delivery concerns to Logistics.
  • Address customer queries on outstanding orders, providing proactive feedback on rescheduled delivery information to Key Account Customers.
  • Provide accurate information to Logistics, Stores, and Production to enable timely dispatch.
  • Complete paperwork interfacing with other departments, ensuring approval by the appropriate level as defined in the DOA.
  • Attend meetings chaired by the Supply Chain Manager & Sales Manager for updates on sales performance and Key Account Customer sales strategy.
  • Undertake other duties as required by the Sales Operations Manager.
Requirements
  • Secondary Education Level.
  • High proficiency with SAP, Microsoft, and MRP applications.
  • Ability to organize self and manage multiple tasks.
  • Previous Customer Service/Sales experience essential.
  • Adaptability to different customer types.
  • Manage high workloads with quick, accurate responses to customer inquiries.
  • Effective communication and teamwork skills.
Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

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