Customer Service Specialist II

1 month ago

Berkeley Vale, New South Wales, Australia TE Connectivity Full time
Job Overview

At TE Connectivity, we're committed to creating a safer, more sustainable, and connected world. As a Customer Service Specialist II, you'll play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Manage customer orders, phone, and email inquiries related to price, delivery, and product selection.
  • Respond to customer technical inquiries with information provided from Hub TSE's and/or Product Management.
  • Update key accounts with regular open order status reports.
  • Collaborate with Industrial and Utility Sales teams to support allocated customer bases.
  • Identify new business opportunities and engage with relevant team members to close deals.
  • Help clients identify additional needs from our product portfolio.
  • Review Daily Booking Reports – Commercial and Scheduling, and check for order entry accuracy and highlight delivery concerns to Logistics.
  • Attend to customer queries on outstanding orders, and proactively feedback rescheduled delivery information to Key Account Customers (KAC) as advised by the Supply Department.
  • Provide accurate information in a timely manner to Logistics, Stores, and Production to enable despatch to meet customer requests.
  • Complete paperwork interfacing with other Departments, including requests for credit and customer returns, ensuring approval by the appropriate level as defined in the DOA.
  • Attend meetings chaired by the Supply Chain Manager & Sales Manager for updates on sales performance and Key Account Customer sales strategy, and be prepared to discuss any issues affecting the customer service function.
  • Undertake other duties as required from time to time by the Sales Operations Manager.
  • Provide input on key accounts directly to the Supply Chain Manager as part of the Sales and Operations planning process.
  • Be involved in continuous improvement programmes aimed at achieving excellence in customer service.
  • Follow all TE's internal procedures and policies.
  • Act in the best interest of both internal and external customers.
  • Support CSS team members as required.
  • Ensure all relevant sales documentation is filed accurately to align with TE CRD Order Management Policy.
  • Manage customer returns (RMA's) from initial enquiry through to credit issue.
  • Provide adequate notice of absence to allow coverage of the role.
Requirements
  • Secondary Education Level.
  • High proficiency with SAP, Microsoft, and MRP applications.
  • Ability to organise self and manage multiple tasks.
  • Previous Customer Service/Sales experience essential.
  • Ability to adapt to different types of customers.
  • Manage high workload with quick accurate responses to customer inquiries.
  • Communicate confidently and effectively.
  • Work as part of a close Customer Service team to provide an Exceptional Customer Experience.
Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

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