Client Service Officer Expert

4 days ago


Sydney, New South Wales, Australia SB Recruitment Full time

The Company

We are seeking an experienced Client Service Officer to join our team in Parramatta. Our client is a well-known organization that provides high-quality services and initiatives to enhance living standards and local communities.

The Job

As a Client Service Officer, you will be responsible for:

  • Responding to a high volume of calls and emails from vulnerable customers
  • Managing a large portfolio of cases end-to-end
  • Reviewing and interpreting business correspondence
  • Liaising with internal and external stakeholders
  • Managing sensitive documentation and complying with legislation and policy
  • Managing general administration tasks such as records management, filing, and data entry

You

To be successful in this role, you must have:

  • Minimum 12 months experience working in a high-volume call centre or administrative role
  • Experience working within the legal, financial, or government sectors would be ideal
  • Experience in case management would be highly advantageous
  • Ability to confidently work across multiple systems and databases
  • Strong customer service and problem-solving skills
  • Clear and concise written and verbal communication skills

Our client is an equal opportunities employer and welcomes applications from diverse candidates.



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