Auction Administration and Customer Service Director

4 days ago

Geelong, Victoria, Australia beBeeCustomer Full time $80,000 - $120,000

Customer Service Manager Job Description:

The primary responsibility of this role is to oversee auction administration processes and manage human resources for sale day operations. To maximize sales and profitability, it is crucial to monitor costs and shrink associated with auction administration and sale day staffing levels.

Create an environment that reflects exceptional customer service by monitoring and managing service levels.

Main Responsibilities:

  • Monitor costs and shrink associated with auction administration and sale day staffing levels
  • Create an environment that reflects the company philosophy of exceptional customer service by monitoring and managing service levels
  • Act as a role model for team members by employing superior customer service and salesmanship skills
  • Hire, coach, and train team on customer service decisions (i.e., refunds, invoicing inquiries, owner details, and complaints)
  • Ensure team knowledge and skills with RBA computer systems, customer registration, and payment requirements
  • Process DMV transfer documents, CE certificates, collect Sales Tax or Exemption Certificates required by law, reconcile sales, collect Accounts Receivables in a timely manner, and banking duties
  • Act as a liaison with all levels of the organization for accurate reporting of information
  • Maintain strong relationships with customers, financial institutions, local taxation offices, and motor vehicle branches
  • Maintenance and setup of relevant systems used to maintain auction information
  • Follow up on customer inquiries and escalate problems or issues to senior management

Requirements:

  • Proven experience in customer service management
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment
  • Familiarity with RBA computer systems
  • Ability to handle multiple tasks and prioritize accordingly

Benefits:

This role offers a challenging and rewarding opportunity to grow professionally and contribute to the success of our organization. We offer a competitive salary and benefits package, including opportunities for career advancement and professional development.

How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to us today.

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