Customer Service Manager

4 days ago

Geelong, Victoria, Australia Ritchie Bros. Full time
Overview

Join to apply for the Customer Service Manager role at Ritchie Bros.

Geelong, Victoria, Australia

Responsibilities
  • To maximize the sales and profitability by monitoring costs and shrink associated with auction administration and sale day staffing levels
  • To create an environment which reflects the company philosophy of exceptional customer service by monitoring and managing service levels
  • Acting as a role model for all team members by always employing superior customer service and salesmanship skills, and ensuring the team does the same
  • Hire, coach and train team on how to make appropriate decisions regarding customer service (i.e. refunds, invoicing inquiries, owner details and complaints)
  • Ensures team is knowledgeable and skilled with RBA computer systems, customer registration and payment requirements
  • Responsible for processing of DMV transfer documents, CE certificates (Europe); Collection of appropriate Sales Tax or Exemption Certificates required by law; Reconciling (Balancing) sale, Collection of Accounts Receivables in a timely manner and banking duties and; Manage and coordinate the ordering of auction supplies
  • Act as a liaison with all levels of the organization to ensure accurate reporting of information
  • Build and maintain strong relationships with customers, financial institutions, local taxation offices, motor vehicle branches to obtain information or solve problems
  • Maintenance and setup of relevant systems used to maintain auction information
  • Following up on all customer inquiries
  • Escalate problems or issues to senior management
  • Perform other duties as assigned
Qualifications
  • 2 Year previous Customer service experience in a related field
  • Minimum 1 year experience in a Supervisory role
  • Strong computer skills including the ability to learn new systems and to enter data quickly and accurately
  • DMV document processing experience an asset
  • Sales Tax collection, exemption and remittance experience
  • Demonstrated leadership and the ability to take initiative
  • Strong Problem solving, organizational and time management skills
  • Able to set priorities and work independently with minimal supervision
  • Positive attitude
  • Good communication skills - strong on diplomacy, a patient listener, strong written communication skills, proven conflict resolution skills
  • Team player, ability to relate to a diverse customer base and workforce, ability to put people at ease and the ability to easily network with others
  • Adaptable and willing to adjust to new ideas or change
  • High level of integrity and ethics
  • Ability to work in high pressure situations Ability to think on your feet
  • Strong attention to detail
  • A thorough understanding of Equipment specifics for data entry
  • Familiar with understanding contract specifics for data entry and maintaining information
  • Knowledgeable about local Department of Motor Vehicle (DMV) rules and regulations as they relate to the sale of Motor Vehicles
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Construction, Machinery Manufacturing, and Truck Transportation

#J-18808-Ljbffr

  • Customer Service Team Member

    1 week ago

    Geelong, Victoria, Australia Apco Service Stations Full time

    **Part time opportunity****About APCO**Everyone loves to support a local business and APCO is exactly that. Established in the late 1970's in Victoria, APCO is an Australian owned, independent petrol and convenience retailer with strong core family values and exceptional customer service at the heart of what we do. With 25 stores across Victoria and NSW,...

  • Customer Service Team Member

    1 week ago

    Geelong, Victoria, Australia Apco Service Stations Full time

    Everyone loves to support a local business and APCO is exactly that. Established in the late 1970's in Victoria, APCO is an Australian owned, independent petrol and convenience retailer with strong core family values and exceptional customer service at the heart of what we do. with 25 sites across Victoria and NSW, APCO is leading the way in convenience...

  • Customer Service Team Member

    2 weeks ago

    Geelong, Victoria, Australia Apco Service Stations Full time

    Everyone loves to support a local business and APCO is exactly that. Established in the late 1970's in Victoria, APCO is an Australian owned, independent petrol and convenience retailer with strong core family values and exceptional customer service at the heart of what we do. with 25 sites across Victoria and NSW, APCO is leading the way in convenience...

  • Customer Service Team Member

    2 weeks ago

    Geelong, Victoria, Australia APCO Service Stations Full time $45,000 - $60,000 per year

    Everyone loves to support a local business and APCO is exactly that. Established in the late 1970's in Victoria, APCO is an Australian owned, independent petrol and convenience retailer with strong core family values and exceptional customer service at the heart of what we do. with 25 sites across Victoria and NSW, APCO is leading the way in convenience...

  • Manager, Customer Service

    5 days ago

    Geelong, Victoria, Australia City Of Greater Geelong Full time

    **Manager, Customer Service**:**Job no**: 499792**Work type**: SPL Contract**Classification**: SPL**Categories**: Customer Service**About the role**This is a rare opportunity to lead a Customer Service team at a time of exciting transformation for the City. As Manager Customer Service, you will be responsible for delivering high-quality, customer-focused...

  • Manager, Customer Service

    2 weeks ago

    Geelong, Victoria, Australia City of Greater Geelong Full time $167,000 per year

    Job no: 499792Work type: SPL ContractClassification: SPLCategories: Customer Service About the role This is a rare opportunity to lead a Customer Service team at a time of exciting transformation for the City. As Manager Customer Service, you will be responsible for delivering high-quality, customer-focused services that create value for the organisation...

  • Manager, Customer Service

    2 weeks ago

    Geelong, Victoria, Australia City of Greater Geelong Full time $167,000 per year

    About the roleIn this role, you will lead a Customer Service team at a time of exciting transformation for the City. As Manager Customer Service, you will be responsible for delivering high-quality, customer-focused services that create value for the organisation and meaningful experiences for our community. You will provide strategic and operational...

  • Customer Service Manager

    1 week ago

    Geelong, Victoria, Australia beBeeHospitality Full time $43,000 - $72,000

    Front of House Manager Position OverviewThis is a unique opportunity to excel in a customer-centric environment where you will be responsible for overseeing all front-of-house operations.The successful candidate will manage daily front-of-house activities, including staff scheduling and event coordination. They will uphold the highest standards of customer...

  • Customer Service Manager

    1 week ago

    Geelong, Victoria, Australia Myer Full time

    **Job no**: 942803**Work type**: Permanent / Full time**Location**: Geelong**From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work**.**Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged...

  • Customer Service Manager

    4 days ago

    Geelong, Victoria, Australia Ritchie Bros. Full time

    Overview Join to apply for the Customer Service Manager role at Ritchie Bros. Geelong, Victoria, Australia ResponsibilitiesTo maximize the sales and profitability by monitoring costs and shrink associated with auction administration and sale day staffing levels To create an environment which reflects the company philosophy of exceptional customer...