Exceptional Guest Experience Specialist

6 days ago

Melbourne, Victoria, Australia beBeeService Part time $72,000 - $88,000

Customer Service Representative

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This is a dynamic opportunity to join our team as a Customer Service Representative. As a key member of our front-line staff, you will be the first point of contact for our guests, setting the tone for their entire stay.

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You will be responsible for processing guest check-ins/outs, verifying identities, securing payments, and assigning rooms using our proprietary OPERA system.

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Your excellent communication skills and warm demeanor will enable you to respond to questions, concerns, and requests from our guests in a prompt and professional manner.

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In addition, you will engage with guests to build rapport and provide personalized service, making them feel valued and cared for throughout their stay.

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As part of our team, you will also be required to log and follow up on guest requests, calls, and service issues, liaising with relevant teams to resolve any concerns or issues that may arise.

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Apart from providing exceptional customer service, you will also have the opportunity to support Marriott Bonvoy enrollments and make our guests feel part of the Marriott International family.

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To succeed in this role, you should possess excellent interpersonal skills, a strong work ethic, and a passion for delivering world-class customer service.

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If you are a motivated and enthusiastic individual who thrives in fast-paced environments, we encourage you to apply for this exciting opportunity.

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Responsibilities:

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• Welcome guests warmly and make them feel valued

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• Process guest check-ins/outs using OPERA

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• Respond to questions, concerns, and requests in a timely and professional manner

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• Engage with guests to build rapport and provide personalized service

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• Log and follow up on guest requests, calls, and service issues

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• Support Marriott Bonvoy enrollments and make guests feel part of the Marriott International family

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Requirements:

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• Excellent communication and interpersonal skills

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• Ability to work in a fast-paced environment

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• Strong work ethic and passion for delivering customer service

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Benefits:

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We offer a range of benefits to support your career development and well-being, including:

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• Opportunities for career advancement and growth

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• Collaborative and diverse work environment

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• Competitive compensation package

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Others:

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• We are an equal opportunities employer and welcome applications from all qualified candidates.

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• Please note that only shortlisted candidates will be contacted for further discussion.

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