Exceptional Guest Experience Specialist

3 days ago

Melbourne, Victoria, Australia beBeeService Part time $72,000 - $88,000

Customer Service Representative

">

This is a dynamic opportunity to join our team as a Customer Service Representative. As a key member of our front-line staff, you will be the first point of contact for our guests, setting the tone for their entire stay.

">

You will be responsible for processing guest check-ins/outs, verifying identities, securing payments, and assigning rooms using our proprietary OPERA system.

">

Your excellent communication skills and warm demeanor will enable you to respond to questions, concerns, and requests from our guests in a prompt and professional manner.

">

In addition, you will engage with guests to build rapport and provide personalized service, making them feel valued and cared for throughout their stay.

">

As part of our team, you will also be required to log and follow up on guest requests, calls, and service issues, liaising with relevant teams to resolve any concerns or issues that may arise.

">

Apart from providing exceptional customer service, you will also have the opportunity to support Marriott Bonvoy enrollments and make our guests feel part of the Marriott International family.

">

To succeed in this role, you should possess excellent interpersonal skills, a strong work ethic, and a passion for delivering world-class customer service.

">

If you are a motivated and enthusiastic individual who thrives in fast-paced environments, we encourage you to apply for this exciting opportunity.

">

Responsibilities:

">

• Welcome guests warmly and make them feel valued

">

• Process guest check-ins/outs using OPERA

">

• Respond to questions, concerns, and requests in a timely and professional manner

">

• Engage with guests to build rapport and provide personalized service

">

• Log and follow up on guest requests, calls, and service issues

">

• Support Marriott Bonvoy enrollments and make guests feel part of the Marriott International family

">

Requirements:

">

• Excellent communication and interpersonal skills

">

• Ability to work in a fast-paced environment

">

• Strong work ethic and passion for delivering customer service

">

Benefits:

">

We offer a range of benefits to support your career development and well-being, including:

">

• Opportunities for career advancement and growth

">

• Collaborative and diverse work environment

">

• Competitive compensation package

">

Others:

">

• We are an equal opportunities employer and welcome applications from all qualified candidates.

">

• Please note that only shortlisted candidates will be contacted for further discussion.

  • Delivering Exceptional Guest Experiences

    3 days ago

    Melbourne, Victoria, Australia beBeeExperience Full time $47,000 - $73,000

    Job Title: Guest Experience Specialist">Job Description: As a Guest Experience Specialist, you will be responsible for delivering exceptional service to our guests. Your goal is to create a memorable experience by providing personalized attention and ensuring that every guest feels valued and appreciated.">Responsibilities:\

  • Exceptional Guest Experience Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $50,000 - $75,000

    Job Description">As a dedicated hospitality professional, you will be responsible for delivering exceptional service to our guests and owners.">The Guest Service Generalist role is ideal for individuals who possess excellent communication skills, a passion for customer service, and a strong work ethic.">Clean and maintain guest accommodations to ensure a...

  • Exceptional Guest Experience

    2 weeks ago

    Melbourne, Victoria, Australia beBeeGuest Full time $60,000 - $83,000

    Concierge OpportunityWe are seeking a skilled Concierge to deliver exceptional service to guests and ensure their stay is memorable and enjoyable.About the RoleMaintain knowledge of local events, attractions, and experiences to recommend to guests.Work closely with colleagues to provide seamless guest experiences.RequirementsPrevious experience in concierge...

  • Exceptional Guest Experience Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeExceed Full time $50,000 - $80,000

    Room Reservations RepresentativeA prestigious opportunity exists to contribute to the success of a luxury hotel's Reservations Team.You play a pivotal part in crafting unforgettable first impressions for our esteemed guests, while delivering seamless experiences and surpassing expectations to make their stay exceptional.Enhance your career by joining a hotel...

  • Exceptional Guest Experience Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeGuestService Full time $48,000 - $64,000

    Front Office Receptionists are essential to delivering exceptional guest experiences.Key Responsibilities:Provide excellent guest service and act as the primary point of contactManage front office administration, including check-in/check-out, room assignments, and rate adjustmentsOffer expert local advice and recommendations to enhance the guest...

  • Exceptional Guest Experience Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $96,000 - $153,000

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to deliver exceptional experiences for our resort guests. As a key member of our team, you will play a vital role in promoting our travel brands and generating sales appointments for our sales centers.About the RoleThe ideal candidate will be responsible for:Managing the...

  • Exceptional Guest Experience Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeWellness Full time $60,000 - $80,000

    Job Title: Full Time Service Express AgentThe successful candidate will be responsible for delivering exceptional guest experiences, ensuring a memorable stay. This role requires following company policies and procedures, maintaining confidentiality of proprietary information, and protecting company assets.Welcome and acknowledge all guests according to...

  • Exceptional Guest Experience Specialist

    6 days ago

    Melbourne, Victoria, Australia beBeeGuestExperience Full time $50,000 - $70,000

    Deliver Exceptional Guest Experiences">The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other.">Position Summary:">"> Assist with the restaurant service period, tending to the guests and...

  • Exceptional Guest Experience Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeCleaning Full time $60,000 - $80,000

    Transform Your Career with a Cleaning Services Role">Job Description:As a skilled Housekeeper, you will be responsible for ensuring the cleanliness and organization of our guest rooms, public areas, and back-of-house facilities.Key responsibilities include:General cleaning tasks: Vacuuming, mopping, dusting, and sanitizing surfaces to maintain high...

  • Exceptional Guest Experience Host

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $40,000 - $60,000

    Delightful Guest Host Opportunity">We are seeking a charming and customer-focused individual to join our team as a full-time Guest Host. This exciting role will see you interacting with guests, providing them with exceptional service and ensuring their vacation experience is nothing short of magical.Key Responsibilities:Welcoming guests and checking them in...