Customer Success Manager

7 days ago


North Sydney Council, Australia Splunk Inc Full time
About the Role

Splunk Inc is seeking a highly skilled Customer Success Executive to join our team. As a key member of our customer-facing organization, you will be responsible for driving customer value and growth through innovative engagement strategies.

Key Responsibilities
  • Lead Customer Engagements: Develop and execute customized engagement plans to achieve high-value outcomes for our customers.
  • Understand Customer Needs: Collaborate with customers to understand their priorities, decision-making processes, and goals to foster successful relationships and growth.
  • Align Resources: Align Splunk's resources with customer goals, anticipating needs and addressing risks to ensure successful onboarding and implementation.
  • Build Relationships: Establish and maintain positive relationships with key customer collaborators, including senior leadership and product owners.
  • Guide Customers: Provide guidance to customers through standard methodologies, optimizing for success and minimizing risks during implementation and onboarding.
Requirements
  • Experience: 12 years of validated experience in software, subscription services, and IT/Security organizations, preferably with leadership experience.
  • Technical Expertise: Experience using Splunk or adjacent technologies in a large enterprise environment is preferred.
  • Leadership Experience: Experience leading teams is a plus.
  • Management Consulting: Management consulting experience is a plus.
  • Communication Skills: Strong interpersonal skills, both written and oral, and an effective communicator of ideas to all levels of the business.
  • Travel: Travel to visit customers in the region is required.
About Us

Splunk Inc is a leading provider of software solutions for data analytics and security. We are committed to delivering exceptional customer value and growth through innovative engagement strategies.



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