Customer Success Manager
5 days ago
We are seeking a highly skilled Customer Success Manager to join our team at N-able Technologies Ltd. This is an exciting opportunity to work with a global software company that turns IT possibilities into capabilities.
Key Responsibilities- Regularly deliver value conversations related to N-able product offerings, relevant industry trends, corporate updates, and detailed strategic business reviews.
- Impact retention rate, increase product adoption and ensure customers are using N-able best practices and leveraging N-able support resources.
- Drive awareness of the N-able suite of product offerings and identify new opportunities in collaboration with the sales team.
- Identify at-risk customers and turn their experiences around by utilizing customer success programs and available resources.
- Proactively identify opportunities to increase customer value and/or resolve potential customer retention issues by acting as a customer advocate, driving product and service improvements.
- Be the voice of the customer internally, providing feedback to all relevant departments, and driving accountability.
- Results mindset, a passion for excellence, and a commitment to help customers achieve their desired goals.
- Strong interpersonal skills, to build and nurture long-term relationships with customer stakeholders at all levels.
- Ability to engage and excite an audience, training and educating customers on product features and best practices.
- Strong business and commercial acumen, with ability to understand customer needs and goals, and align them with product offerings to deliver successful business outcomes.
- Resilience in dealing with challenging situations, and ability to set priorities, meet deadlines, and manage resources effectively.
- Understanding of sales processes and ability to identify upsell and cross-sell opportunities.
- Experience collaborating directly with internal teams (Sales, Customer Support, Product Management, Marketing).
- Experience with CRM's (e.g. Salesforce, Gainsight, Totango), and data analysis software (e.g. Power BI, Tableau).
- Years of experience in customer success, account management, sales, or customer service in software, technology, Managed Services or Managed Security Services.
- Purple Perks
- Superannuation
- Generous PTO, sick leave and observed holidays
- 2 Paid Volunteer Days per year
- Paid Parental Leave
- Employee Stock Purchase Program
- Fundraising opportunities as part of our giving program
- N-ablite Learning – custom learning experience as part of our investment in you
- The Way We Work – our hybrid working model based on trust and flexibility
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