Control Room Operator

4 hours ago


Brisbane, Queensland, Australia Wilson Security Pty Ltd Full time
About Wilson Security

As a leading provider of security services in Australia and New Zealand, Wilson Security is committed to delivering exceptional results and building a safer future for everyone. Our team is supported by a highly experienced management team, industry-leading expertise, and a strong local and national infrastructure operating 24 hours a day.

About the Role

We are seeking experienced Control Room Operators who have a proven track record in a control room environment and are motivated and professional to meet our client's requirements. As a Control Room Operator, you will be responsible for providing high-quality frontline customer service and support, identifying and resolving risks, and performing general security duties.

Key Responsibilities
  • Provide exceptional customer service and support to clients and stakeholders
  • Identify and resolve risks and issues in a timely and professional manner
  • Perform general security duties, including administration tasks
  • Work collaboratively as part of a team to achieve shared goals and objectives
  • Develop and maintain strong relationships with clients and stakeholders
Requirements
  • Hold a current QLD Security Licence and First Aid Certificate
  • Previous Control Room/ Monitoring Centre Experience is essential
  • Confident Interpersonal and Communication skills (written and verbal)
  • Excellent Customer Service Skills
  • Intermediate to Advanced Computer Skills
  • Professional Personal Presentation
  • Proven Experience in Conflict Resolution
  • Excellent Administration Skills
  • Have working rights in Australia
About Working with Us

At Wilson Security, we are committed to building a workforce that reflects the diversity of the communities we protect. We offer comprehensive Training and Development, Employee Benefits, and a supportive work environment. If you are a motivated and professional individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.



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