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Rooms Coordinator

2 months ago


Brisbane, Queensland, Australia Marriott International Full time

Unlock your potential in a dynamic and fast-paced environment at W Brisbane, a Marriott International hotel.

Job Summary

We are seeking a skilled Rooms Controller to join our team. As a Rooms Controller, you will be responsible for ensuring that guest requests and needs are met, and room inventory and allocations are processed efficiently. You will also assist the Welcome Manager and Assistant Welcome Manager with daily operations, making business decisions in their absence, and adhering to the hotel's philosophies, standards, and procedures.

Key Responsibilities

  • Drive guest adoption of the Mobile Check-in and Out platform and respond to requests as needed.
  • Assign rooms according to guest preferences and requests whenever possible.
  • Accommodate room changes when feasible.
  • Notify relevant staff of waiting guests.
  • Coordinate with Style to track room readiness and report guest concerns.
  • Review out-of-order rooms daily to determine status and estimated return to inventory.
  • Verify and adjust guest billing.

What We Offer

  • Comprehensive hotel training opportunities developed by W Brisbane and Marriott International.
  • 'Great Places to Work' certification.
  • Discounts on hotel rooms and food and beverage across Marriott International properties.
  • Recognition programs to motivate and reward employees.
  • Wellbeing and mindfulness programs to promote employee health.
  • Employee Assistance Program.

Marriott International is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on disability, veteran status, or any other protected characteristic.