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Rooms Coordinator
2 months ago
Job Summary
The Rooms Controller will be responsible for ensuring that the requests and needs of all guests are accommodated and room inventory and allocations are processed to ensure guest satisfaction while maintaining the best for the business.
Key Responsibilities
- Drive guest adoption of mobile check-in and out platform and action requests as required.
- Assign rooms according to guest requests and preferences whenever possible.
- Accommodate requests for room changes when possible.
- Communicate to relevant teams that there are guests waiting for an available room.
- Coordinate with the style team to track readiness of rooms for check-in and report guest concerns.
- Review out-of-order rooms daily to determine status and estimated date for return to room inventory.
- Verify and adjust billing for guests.
Benefits
- Access to industry-leading training programs produced by Marriott International.
- 'Great Places to Work' certified.
- Discounts on hotel rooms and food and beverage across all Marriott International properties.
- Recognition programs to motivate and reward employees.
- Wellbeing and mindfulness programs to support employee health and wellbeing.
- Employee Assistance Program.
About Marriott International
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The company does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.
