First Contact IT Support Specialist

3 days ago

Perth, Western Australia beBeeItSupport Full time £24,000 - £26,000
Job Title

The Role of First Contact IT Support Specialist involves being the primary point of contact for clients with technical issues. This role is ideal for individuals looking to build confidence, develop practical skills, and grow into a long-term career in IT support.

Responsibilities:

  • Answering client calls and responding to emails to resolve technical problems efficiently.
  • Providing timely assistance and support to clients across various technical platforms.
  • Collaborating with other team members to enhance overall performance and achieve shared goals.

Key Skills and Qualifications:

  • Proven experience in providing technical support and assistance to clients.
  • A basic understanding of Microsoft tools such as Teams, Outlook, and OneDrive.
  • Excellent communication and interpersonal skills to effectively interact with clients and colleagues.
  • A flexible approach to work, with the ability to adapt to changing priorities and deadlines.

What We Offer:

  • A permanent, full-time position based in Perth.
  • Opportunities for growth and development within the company.
  • A positive and respectful working environment that values employee well-being.
  • Competitive salary and benefits package.

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