Motor Claims Team Lead

1 week ago


Brisbane, Queensland, Australia beBeeManagement Full time $120,000 - $140,000
Job Role

The Motor Claims Team Manager is a critical leadership position within our organization.

We are seeking an experienced leader to manage a large team of frontline staff in our Motor Claims Operation.

Key Responsibilities:
  • Lead and manage a team of 12-15 frontline staff, including Claims Management Officers and Support Officers
  • Set clear expectations and direction, coach, and motivate team members to achieve operational goals
  • Manage the end-to-end claim management process, including lodging claims, managing simple claims, and managing technical or sensitive claims
  • Drive team performance by ensuring proactive, efficient, and fair delivery of claims management
  • Promote initiatives for ongoing progress across the department
About You

We are looking for a proven leader who is effective, engaging, and fosters a positive culture. The ideal candidate will be passionate, adaptable, and able to manage high-pressure scenarios. Key qualifications include:

  • Experience managing frontline claims teams
  • Ability to understand legislative and technical documentation
  • Demonstrated experience building relationships with stakeholders
  • Experience managing teams both face-to-face and virtually

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