Front Desk Operations Manager

2 days ago


Melbourne, Victoria, Australia beBeeExceptional Full time $90,000 - $110,000
Key Responsibilities

In this role, you will oversee the daily operations of the Front Desk and Service Experience, ensuring seamless arrivals and departures. You will develop and implement plans to prioritize and organize workload to meet service and operational goals.


Maintaining Guest Services and Front Desk Goals

You will ensure service excellence and adherence to brand standards by developing and implementing plans to optimize staffing levels and support operational and financial objectives.


Supporting Management of the Front Desk Team

This role requires strong interpersonal and communication skills to lead, influence, and inspire team members.


Ensuring Exceptional Customer Service

You will deliver service that exceeds guest expectations, focusing on satisfaction and loyalty. You will anticipate guest needs and provide guidance, feedback, and coaching to the team to ensure service excellence.


Managing Projects and Policies

You will implement and communicate the property's guest recognition and service programs.


Supporting Human Resource Activities

You will support the growth and development of team members through coaching, mentoring, and skills training.



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