Guest Assistance Team Member

1 month ago


Sydney, New South Wales, Australia Virgin Australia Full time

We're looking for a Guest Assistance Team Member to provide exceptional support to our guests with specific requirements.

This role involves being the face of our dedicated Guest Assistance Team, helping guests with visible disabilities, non-visible disabilities, and other specific mobility and assistance requirements.

You will guide and assist our guests through their pre-boarding experience to their departure gates, and ensure they have a positive experience.

Key Responsibilities:

  • Providing assistance to guests with specific requirements
  • Guiding guests through the pre-boarding experience
  • Ensuring sufficient Ground Support Equipment is available
  • Transporting guests through the terminal
  • Helping passengers in the event of flight disruptions and cancellations

Requirements:

  • Customer service experience and physical handling skills
  • Ability to build rapport with guests and their families
  • Physical fitness and ability to lift 25kgs
  • Current Australian Drivers Licence
  • Availability for rotating shift roster

What We Offer:

  • Heavily discounted air travel
  • Generous annual leave allowance
  • Opportunities for career progression
  • Extensive training
  • Family friendly policies

We're committed to looking after our employees and providing a positive work environment.


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