Housekeeping and Reception Team Member

4 weeks ago

Sydney, New South Wales, Australia YHA Australia Full time

About the Role:

We are seeking a motivated and enthusiastic individual to join our team as a Part-Time Housekeeper / Receptionist at YHA Cape Byron. As a key member of our front desk and housekeeping teams, you will be responsible for delivering exceptional guest service and maintaining the property's immaculate condition.

Key Responsibilities:

  • Provide excellent customer service to property guests and contribute to the property's friendly and cheerful atmosphere.
  • Answer guest queries and provide helpful local knowledge and recommendations.
  • Check in and out guests and provide them with information that will assist in an enjoyable stay.
  • Resolve any guest concerns or disputes and escalate to relevant management when appropriate.
  • Refresh communal spaces, bathrooms, and accommodation rooms, kitchens, and monitor and replenish stock to ensure our property remains sparkling clean.

What's in it for you:

  • Access to benefits and discounts across the YHA national network of properties.
  • Professional development and career opportunity support across the YHA organisation and network.
  • Yearly social events to the snowy mountains and other locations for team building and fun.
  • We embrace diversity, celebrate the cultural holidays that are important to you.
  • Wellbeing support for you and your immediate family through the Wellbeing Gateway platform, part of our Employee Assistance Program.
  • Good people tend to know good people, so if you know someone with the skills and values we are looking for, we have a great candidate referral program.

Our Culture:

  • At YHA, you can expect to be treated with dignity and respect.
  • We're committed to creating a diverse and inclusive workplace environment.

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