Dedicated Guest Service Professional

4 days ago

Melbourne, Victoria, Australia beBeeAmbassador Full time $50,000 - $70,000

Hotel Ambassador Opportunity

We are seeking a dedicated professional to fill the role of Hotel Ambassador.

As a key member of our team, you will be responsible for providing exceptional service to our guests, responding to their requests and needs, and ensuring that their stay with us is memorable. Your primary goal will be to deliver outstanding customer experiences that exceed expectations.

To excel in this position, you must possess excellent communication skills, be able to work effectively in a fast-paced environment, and have a genuine passion for delivering top-notch service.

The ideal candidate will be highly organized, able to multitask, and work independently with minimal supervision. You should also be proficient in using technology to assist with guest requests and tasks.

Our team values diversity and inclusion, and we are committed to creating a workplace where everyone feels valued and respected.

Responsibilities:

  • Respond to guest inquiries and resolve issues efficiently
  • Provide recommendations on local attractions and activities
  • Maintain confidentiality of proprietary information
  • Monitor the club lounge and report any incidents or accidents
  • Contribute to a positive and inclusive work environment

Requirements:

  • High school diploma or equivalent
  • No related work experience necessary
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Proficiency in using technology to support guest services

What We Offer:

As an equal opportunity employer, we welcome all applicants and are committed to creating a diverse and inclusive workplace. If you are passionate about delivering exceptional customer service and working in a dynamic team environment, we encourage you to apply for this exciting opportunity.

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