Customer Retention Specialist

7 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $72,000 - $99,000

We are seeking a dynamic and customer-focused professional to join our team as a Customer Retention Specialist.

This is an exclusively inbound role where you will receive and address customer inquiries without engaging in outbound dialing. In this fast-paced environment, each day brings new challenges, and you will be part of a collaborative team that celebrates successes and thrives on overcoming obstacles.

**Key Responsibilities:**

- Handle inbound customer calls with empathy and expertise
- Enhance customer loyalty by delivering personalized solutions
- Identify and address the root causes of customer concerns
- Collaborate with colleagues for comprehensive customer support
- Assist with policy renewals, changes, cancellations, and amendments

**Ideal Candidate:**

- Strong problem-solving abilities and excellent communication skills
- Previous experience in customer service or customer retention is advantageous
- Passionate about delivering exceptional customer experiences
- Ability to thrive in a dynamic and fast-paced environment

We value great personalities, authenticity, and hard work that deserves rewarding. Everyone's journey is unique. If you're hungry, curious, and resilient, you can chart your path to success.

**What We Offer:**

- Permanent full-time position with a competitive salary + attractive incentive component
- Career progression opportunities, promoting from within
- Paid induction training + ongoing training opportunities
- Fun and high-performance culture with casual dress and regular social events
- Employee benefits through our award-winning benefits program

In addition to a fulfilling career, we offer a range of employee benefits designed to support your well-being and help you achieve a better work-life balance. Our benefits program includes access to exclusive discounts, flexible working arrangements, and a comprehensive wellness program.

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