Customer Retention Specialist

7 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $50,000 - $75,000
About the Role

We are seeking a skilled and confident negotiator to maintain customer relationships and reduce churn. This role requires experience in account management and the ability to handle difficult conversations.

  • Key Responsibilities:
  • Retain customers by addressing their concerns and improving their experience
  • Proactively contact customers with outstanding debt to reduce the number of customers owing funds
  • Manage canceled customers and outbound activity to reactivate accounts where possible
  • Answer billing and subscription queries to maintain high customer satisfaction
  • Maintain a high volume of outbound activity to nurture meaningful relationships with customers
  • Optimize customer experience by effectively utilizing the CRM

Career progression and increased basic salary achievable by reaching revenue, retention, and account reactivation targets

Earn uncapped commission through a customer satisfaction approach

Total benefits package includes 20 days paid holiday plus bank holidays and superannuation

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