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Senior Data Center IT Support Specialist
2 months ago
We are seeking a highly skilled Senior Data Center IT Support Technician to join our team at Microsoft. As a key member of our Cloud Operations & Innovation group, you will play a critical role in delivering the core infrastructure and foundational technologies for Microsoft's online services.
Responsibilities- Provide IT support for secure access workstations (SAWs), laptops, servers, and conference rooms Audio/Visual (A/V) equipment.
- Maintain inventory of spare devices for the sites and ensure the latest updates and operating systems (OS) are installed on the devices.
- Perform BIOS setting changes and manage SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices.
- Provide guidance to users for common SAW repair issues and escalate issues experienced by users.
- Perform Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt.
- Support the deployment of on-site DC physical infrastructure, including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement, and physical hardware troubleshooting.
- Assist the Data Center Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required.
- High school diploma or equivalent.
- At least two years of experience supporting IT equipment or related technology.
- Ability to meet Microsoft, customer, and/or government security screening requirements.
- Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience.
- Applicable certifications: CompTIA, Microsoft, Network Certifications.
- Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.).
- Perform and execute organization's safety programs and policies, and compliance knowledge.
- Flexibility to work non-business hours (shifts) that may include weekends and/or holidays.
- Valid license to drive standard street-legal automatic transmission vehicles within your DC's local jurisdiction.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
We offer a range of benefits and perks, including industry-leading healthcare, educational resources, discounts on products and services, savings and investments, maternity and paternity leave, generous time away, giving programs, and opportunities to network and connect.
