Senior Data Center IT Support Specialist
2 weeks ago
At Microsoft, we are seeking a highly skilled Senior Data Center IT Support Technician to join our Cloud Operations & Innovation team. As a key member of our team, you will play a critical role in delivering the core infrastructure and foundational technologies for Microsoft's online services.
Key Responsibilities:
- Provide IT support for secure access workstations (SAWs), laptops, servers, and conference rooms Audio/Visual (A/V) equipment.
- Maintain inventory of spare devices for the sites and ensure the latest updates and operating systems (OS) are installed on the devices.
- Perform Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt.
- Provide Senior Data Center Technician-level support when needed, including performing power cycles, swap out failed components, handling storage media, and troubleshooting.
- Support the deployment of on-site DC physical infrastructure, including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement, and physical hardware troubleshooting.
- Assist the Data Center Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required.
About Microsoft:
Microsoft's mission is to empower every person and every organization on the planet to achieve more. We are committed to creating a culture of inclusion where everyone can thrive at work and beyond. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. We continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
What We Offer:
- A dynamic and inclusive work environment
- Opportunities for career growth and professional development
- A comprehensive benefits package
- A competitive salary and bonus structure
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