Security Officer

7 days ago

North Geelong, Victoria, Australia WorkSafe Victoria Full time
About the Role

The Security and Concierge Officer is a key member of the Security team at WorkSafe Victoria, responsible for delivering security support to the organization. The team provides a safe and secure customer-focused work environment for WSV staff and site visitors.

Key Responsibilities:
  • Providing high-level customer service to members of the public, facility contractors, and visitors attending meetings and events at various offices.
  • Assessing client needs and responding appropriately, ensuring clear communication in challenging situations.
  • Monitoring surveillance equipment, including CCTV, intruder detection, and duress systems, and responding to incidents using pre-defined procedures.
  • Ensuring workplace incidents, including emergency situations, are responded to appropriately and accurately documented.
  • Performing building inspections to ensure security of building perimeters and restricted rooms.
  • Creating security passes in accordance with established procedures.
  • Making decisions to resolve security matters or building facilities within pre-defined guidelines.
  • Communicating issues impacting WSV's reputation or affecting WSV to the Security Manager immediately.
  • Creating and maintaining records in security-related databases using various software systems.
  • Administering first aid to WSV employees within scope of knowledge and training.
  • Maintaining functional expertise through training and participation in emergency management exercises.
  • Assisting other departments as required, including Fleet or Staff Assist with service delivery or acting as a contact point at established locations.
About You

You have proven experience providing security and customer service in a large client-based environment. You have knowledge of alarm systems, access control systems, CCTV, and Fire & Safety procedures. You are able to develop and maintain effective working relationships, including working independently and co-operatively as a member of a team with limited supervision.

  • Demonstrated experience in using various security software programs, such as Honeywell EBI, Sine Visitor Management System, or Gantner Locker system.
  • Proven ability in responding to security and emergency management incidents in line with established procedures.
  • Proven experience in communicating and responding to challenging situations, demonstrating empathy, integrity, and resilience.
  • Strong data entry and written communication skills, particularly in maintaining shift logs and entering information into databases.
  • Intermediate computer skills in Microsoft Word, Excel, and Outlook systems, as well as strong skills in security-related IT systems.
  • Demonstrated ability to develop and maintain effective working relationships, including working independently and co-operatively as a member of a team with limited supervision.
  • Flexibility in undertaking the work role, including working a flexible roster and attending any of the WorkSafe offices at short notice.
Qualifications:
  • Victorian Security Licence
  • Certificate II in Security Operations (or equivalent)
  • First Aid Certification

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