Transformation Leader

Drive transformation and growth as a seasoned professional.

You will be responsible for leading the coaching capability within our delivery practice, ensuring optimal use of coaches to drive transformation and business objectives. This involves developing and implementing targeted attraction, retention, and engagement strategies across the organization to build a top-notch coaching community.

You will work closely with CALs and Chapter Leads to build, lead, and inspire engaged teams, simplifying and enhancing processes and tools to increase velocity and quality in delivering customer-centric outcomes.

This role requires providing people leadership and management, defining career options available to CALs and CLs, and defining, capturing, and leveraging metrics and data to inform continuous improvement opportunities increasing effectiveness of the Chapter aligning to industry standards.

Foster a culture of sharing, learning, and problem-solving across the Practice, and facilitate constructive resolution of conflicts arising internally and externally to the Practice.

To succeed in this role, you will participate and contribute to the Delivery Coaching Practice and/or Chapter, maintaining technical experience commensurate with your specific Practice.

Key Responsibilities:

• Lead the coaching capability within the Delivery Practice to ensure optimal use of coaches to drive transformation and Pace objectives.
• Develop targeted attraction, retention, and engagement strategies across the Group to build the best coaching community.
• Simplify and enhance processes and tools to enable increased velocity and quality in delivering outcomes for customers and business.
• Provide people leadership and management and define career options available to CALs and CLs.
• Define, capture, and leverage metrics and data to inform continuous improvement opportunities increasing effectiveness of the Chapter aligning to industry standards.
• Uplift Practice maturity by fostering a culture of sharing, learning, and problem solving across the Practice.
• Facilitate constructive resolution of conflicts arising internally and externally to the Practice.
• Participate and contribute to the Delivery Coaching Practice and/or Chapter including maintaining technical experience commensurate with their specific Practice.

You have:

• Demonstrated expertise in building Agility capability at the BU and/or Group level through coaching and mentoring at enterprise scale.
• Driven an uplift in maturity and performance of the function through coaching, mentoring, and training.
• Influenced leaders and stakeholders at all levels to drive culture change required to support uplift of Agility and product maturity.
• Identified new ways of working optimising how we deliver and driving greater product and service innovation leveraging recognised industry best practices.
• Driven continuous improvement by leveraging learnings and processes across the Group i.e. implementation of process and maturity assessments and adoption roadmaps.
• Provided leadership within the Group's Practice acting as a key contributor to Practice and Chapter endeavours and supporting Practice and Chapter members.
• Provided radically candid feedback to Group Executives and Senior Leaders on changes they must make to unlock improvements across the business.
• Surfaced systemic organisational issues and challenges impacting the group inhibiting improvements in our ways of working ensuring they are prioritised for action and resolution.
• Provided visibility of value streams and chains across the group with recommendations for optimising effectiveness and the flow of valuable customer outcomes.

We seek professionals who have:

• A track record of leading, coaching, mentoring, and facilitating at a senior to executive level (Financial Services experience desirable).
• Possess fundamental coaching accreditations along with certifications relating to agile and product principles.
• Built trust as a reliable ally of the coaching community aligning with the needs of the organisation and leadership objectives.
• Experience in transforming initiatives within a large enterprise environment.
• Coached at scale and transformed individuals and large teams across the Group.
• Developed talent attraction, development, and retention strategies to future proof the coaching community.
• Public speaking and presentation skills to engage large audiences.
• Operational rigour, governance, and adaptability in agile organisations ensuring compliance with regulations and industry standards.
• Leads and monitors coaches at all levels ensuring the minimum standard of coaching acumen is consistently being achieved for effective trust of the coaching capability across the organisation.
• Experienced and comfortable communicator, verbal and written, influential at all levels.