Business Insights Specialist
4 days ago
As a key member of our retail operations team, we are seeking a dynamic Business Insights Specialist to drive business growth and improvement.
Key Responsibilities:- Analyse store-level, regional, and state KPIs including sales per labour hour, transactions per team member, units per transaction, foot traffic conversion, and shrinkage.
- Develop and manage data-driven dashboards to monitor key retail metrics such as productivity, wages as a % of sales, and schedule efficiency.
- Collaborate with store leadership and regional/state managers to identify labour efficiency gaps and implement corrective actions to optimize performance.
- Evaluate the ROI of operational changes, promotions, and labour models by reviewing their impact on sales and profitability.
- Monitor weekly labour scheduling data to ensure optimal staffing aligned with trading patterns and budget targets.
- Analyse actual vs. planned labour hours and wage costs to drive productivity and compliance.
- Support wage forecasting, labour budgeting, and productivity benchmarking by store and region.
- Recommend improvements in labour planning tools and time-tracking processes to reduce overspend or understaffing risks.
- Work closely with finance, HR, store ops, and IT teams to ensure accurate data flows between systems.
- Contribute to projects such as new store setup, operational process reviews, and in-store technology rollouts.
- Assist in training and supporting regional/state leaders on reporting tools and interpreting operational metrics.
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