Front Desk Ambassador

3 days ago

Gold Coast, Queensland, Australia beBeeCustomer Full time $50,000 - $80,000

Our Front Desk Associate will be the primary point of contact for our guests, providing a warm welcome and ensuring their stay is nothing short of exceptional. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities

  • Greet guests upon arrival, process check-in/check-out services, and manage guest reservations with precision using our property management system.
  • Handle guest inquiries, concerns, and requests with professionalism, prompt problem-solving, and a solution-focused mindset.
  • Provide guests with information on hotel amenities, local attractions, tours, and services, enhancing their overall experience.
  • Coordinate with housekeeping and maintenance teams to ensure seamless service delivery.
  • Process payments, issue receipts/invoices, and maintain accurate transaction records.
  • Prepare daily reports and facilitate end-of-shift handovers to guarantee continuity.
  • Maintain the front office area's cleanliness, organization, and aesthetic appeal at all times.
  • Updhold hotel policies, procedures, and safety standards, embodying our commitment to excellence.

What We Are Looking For

  • Previous experience in a front desk or hotel reception role, preferably with a background in hospitality.
  • Familiarity with property management systems like Resly, although not essential.
  • Exceptional communication, interpersonal, and time-management skills, with a strong focus on delivering results.
  • A positive attitude, passion for hospitality, and a professional presentation and demeanor.
  • Flexibility to work various shifts, including mornings, evenings, weekends, and public holidays as needed.

About You

This is an exciting opportunity to join our team and contribute to delivering an unparalleled guest experience. If you are a motivated individual with a customer-centric approach, we encourage you to apply.

Benefits

  • A supportive and friendly team environment that fosters growth and development.
  • Training provided on hotel systems and procedures to ensure your success.
  • The chance to work at a well-regarded hotel in a prime location, surrounded by major attractions, beaches, and public transport options.
  • Potential for career advancement within the hospitality industry.

Location

Gold Coast QLD

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