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Front Desk Expert
3 weeks ago
This role is an exciting opportunity to be part of a dynamic and fast-paced environment where you will play a key role in shaping the guest experience.
As a Front Office Receptionist/Guest Service Agent, you will be the first point of contact for our guests, providing warm welcomes, handling enquiries, and delivering exceptional service that reflects the highest standards.
The ideal candidate will have excellent communication and interpersonal skills, with a professional phone manner and proficient administration skills in software programs such as MS Office. You will also have previous experience in front office, reservations or customer service role in a 4-5 star hotel/resort environment.
Key Responsibilities:- Interact with guests and groups on the phone, email and online booking systems, creating accommodation and restaurant reservations, IRD orders, housekeeping requests and enquiries.
- Maintain an up-to-date knowledge on resort services, accommodation rates, amenities, promotions, availability, pricing and policies.
- Assist guests to check in/out, confirm and process reservations, complete pre-arrival checks, follow up late arrivals, changes or cancellations, monitor room blockings, report pick up, VIP & upgrades.
- Tailor the guest experience to generate revenue through upselling, cross selling, repeat business and promoting inhouse services.
- Maintain accurate records and booking systems including PMS Opera, Micros and SevenRooms.
- Process payments, receipt and record all monies.
- Collaborate with the front office team and other departments, including housekeeping, kitchen and food & beverage to communicate guest needs and ensure special requests are met in a timely and efficient manner.
- Provide guests with attentive service, promptly and professionally resolving any issues that arise.
- Casual 3+ shifts per week.
- Competitive hourly rate + penalties evenings, weekends & public holidays.
- Generous employee benefits & discounts on products & resorts.
- A healthy team culture with employee of the month awards & recognition.
- Training, development and career progression opportunities.
- Laundered uniform.
- Complimentary parking onsite.
We're looking for someone who is passionate about hospitality, has a positive attitude, and is committed to providing exceptional service to our guests. If you're a motivated and enthusiastic individual who is looking for a new challenge, please apply today
