Renewable Energy Customer Success Manager

6 days ago

Melbourne, Victoria, Australia beBeeEnergy Full time $120,000 - $140,000

Role Overview

We are seeking a seasoned customer success manager to join our team. The ideal candidate will have extensive experience in managing complex customer relationships, delivering exceptional results, and driving business growth.

The Customer Success Manager will be responsible for building and maintaining strong, long-lasting relationships with customers, acting as their main point of contact throughout their journey with us. This role requires a unique combination of technical expertise, commercial acumen, and excellent communication skills.

Main Responsibilities:

  • Account Management: Build and maintain strong relationships with customers, ensuring their needs are met and exceeded.
  • Strategic Advisor: Provide valuable insights and guidance to customers, helping them optimize their use of our solutions.
  • Customer Onboarding: Lead the onboarding process, ensuring seamless integration and successful project commissioning.
  • Product Adoption: Proactively guide customers to ensure they are fully utilizing our product's features and capabilities.
  • Upselling, Renewals and Novations Support: Collaborate with sales teams to identify upsell and cross-sell opportunities, driving account growth and ensuring customer retention.
  • Customer Feedback: Gather and communicate customer feedback to product and development teams, contributing to continuous improvement.
  • Data-Driven Insights: Utilize customer data and metrics to identify opportunities for improvement and drive customer success outcomes.
  • Problem Resolution: Address and resolve major customer issues or concerns promptly, providing troubleshooting and escalating issues when necessary.
  • Training & Education: Organize regular training sessions, webinars, and documentation to ensure customers stay informed and up-to-date with product features and best practices.

Key Qualifications:

  • Technical Expertise: Deep expertise in SCADA and EMS technologies, including software and hardware deployment at sites.
  • Commercial Orientation: Demonstrated experience in selling or servicing large, complex customers.
  • Strategic Mindset: Strong ability to roll up concepts, guiding customers through complex discussions and identifying key takeaways.
  • Strong Communication Skills: Excellent written and verbal communication skills, with the ability to convey complex technical concepts clearly and concisely.
  • Problem-Solving: Ability to identify and resolve customer issues proactively, with a focus on addressing challenges.
  • Customer-Centric Mindset: Passion for delivering outstanding customer experiences and fostering positive relationships.
  • Analytical Skills: Ability to analyze customer data and draw actionable insights to improve customer outcomes.
  • Team Player: Ability to work collaboratively with internal teams and foster a positive work environment.

About Us

We are an agile software development company that prioritizes innovation, collaboration, and customer satisfaction. Our team is made up of passionate individuals who are dedicated to making a positive impact on the world. We strive to create a dynamic and inclusive work environment that supports the growth and development of our employees.

Equal Opportunity Employer

We are committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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