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Field Support Specialist

2 weeks ago

Traralgon, Victoria, Australia beBeefieldSupport Full time $80,000 - $100,000

AusPEX Field Support Representative Job Opportunity

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  • Job Summary:">
    • ">
    • The AusPEX Field Support Representative provides technical support and training to users of the AusPEX system.">
    • This role ensures the effective operation and standardisation of AusPEX, supporting mission readiness and operational efficiency.">
    ">

Key Responsibilities:

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  • Attend coordination meetings to identify requirements and issues.">
  • Provide on-site help to assist Mission Planning users in operating systems and resolving queries.">
  • Action ticketed jobs, including reviewing bugs, accepting enhancements, and referring to development processes.">
  • Update job tracking to record actions taken and monitor response times.">
  • Maintain an activity log of FSR support activities.">
">

Additional Responsibilities:

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  • Provide technical advice and direction to users, consistent with Learning Management Plans and training materials.">
  • Conduct AUSPEX training for specific courses as requested.">
  • Assist with business analysis, requirements definition, and system architecture/design.">
  • Perform system testing and input to Test Reports.">
">

Requirements:

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  • Previous experience working in/with ADF.">
  • Proficiency in PEX or equivalent Currency Management Software.">
  • Experience with training delivery and assessment conduct.">
  • Development of training and assessment tools.">
"],