Crisis Resolution Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeResolution Full time $60,000 - $82,000

Key Role: Student Resolutions Officer

We are seeking a highly skilled and experienced professional to join our team as a Student Resolutions Officer. This is an exciting opportunity for someone who wants to make a real difference in the lives of students.

About the Role:

Job Description

The Student Resolutions Officer will play a critical role in supporting the resolution of complex student enquiries and complaints. The successful candidate will be responsible for coordinating the resolution of these issues across our organisation, maintaining accurate records of all student communication, and adhering to procedures and policies regarding student complaints.

In this role, you will have the opportunity to work with diverse stakeholders, including students, staff, and external partners. You will also have the chance to contribute to the development of policy and processes that support student success.

Required Skills and Qualifications

To be successful in this role, you will need to possess excellent interpersonal and communication skills, as well as strong customer service and relationship management skills. You will also need to have a high level of written and oral communication skills, as well as the ability to manage a high volume workload in a fast-paced environment.

Experience in managing complex customer queries and a strong understanding of individual motivations are essential. Additionally, you will need to exhibit tact, diplomacy, discretion, and empathy when dealing with students.

Benefits

This is a fantastic opportunity to work in a dynamic and supportive team environment. As a Student Resolutions Officer, you will have access to ongoing training and development opportunities, as well as the chance to work on challenging and rewarding projects.

Others

If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this role. We offer a competitive salary package, a dynamic and supportive work environment, and the opportunity to make a real difference in the lives of students.

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