Senior IT Account Manager

3 weeks ago


Sydney, New South Wales, Australia ignite Full time

Ignite is seeking a highly skilled Techincal Account Manager to join their team. As the primary point of contact, you will be responsible for helping to resolve technical issues for clients and acting as an escalation point for technical issues liaising with your teams and managing customer expectations.

In this role, you will also be involved in building customer relationships through face-to-face meetings, managing client expectations and requirements, working to resolve technical issues, supporting change management on projects, and taking part in initiatives to grow client satisfaction.

To be considered for this role, you will need to have 3+ years of account management or customer relations experience, an IT technical background (networking), trading/financial domain experience, and a track record of relationship/client building.

The successful candidate will have strong influencing and negotiation skills, incident management experience, and salaries commensurate to experience and abilities.

This is an exciting opportunity for you to combine your account management skills and technical knowledge, ensuring that technical staff resolve issues while advocating for clients.



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