Customer Experience Specialist
1 day ago
This role presents a unique opportunity to deliver exceptional customer experiences and drive positive outcomes for customers. As a key point of contact, you will be responsible for assisting with various tasks including tracking deliveries, processing orders, website issues, pricing queries, refunds or cancellations, and more.
Key Responsibilities- Effectively manage incoming chat queues, taking no more than two chats at once to maintain high customer satisfaction levels.
- Deliver memorable customer experiences and drive positive outcomes for customers through proactive communication and problem-solving skills.
- Utilize internal systems to obtain desired outcomes for customers in a timely and efficient manner.
- Work collaboratively as part of a remote team to achieve shared goals and objectives.
- A comfortable working environment with fast and reliable internet connection is essential for success in this role.
- Ability to work 15-25 hours per week during busy periods, with flexibility to work varying shifts and adapt to changing circumstances.
- Based in NSW, with availability for a full week of training in the Surry Hills office.
We are a leading provider of sociable experiences for customers and teams across Australia. We welcome applicants who share our energy and passion for creating exceptional customer experiences and contributing to our dynamic team.
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