Regional Client Lead

3 days ago


Townsville, Queensland, Australia Vision Australia Full time
About the Opportunity

As a Regional Client Lead at Vision Australia, you will play a key role in leading a diverse team of service delivery professionals, driving the adoption of high-quality, person-centered services for adult clients in an individualized funding environment.

Key Responsibilities
  • Collaborate with Regional Client Leads and the National Clinical Operations Lead to develop and evaluate clinical programs, services, and policies, utilizing data and feedback from staff to drive continuous improvement and ensure compliance with obligations and the Clinical Governance Framework.
  • Work closely with Service Excellence to ensure staff are accessing supervision support, providing ongoing development to staff, and fostering a culture of quality service delivery.
  • Develop and implement strategies to promote client growth and engagement.
  • Manage budgets and resources effectively, oversee staff recruitment and performance, and ensure financial sustainability of clinical operations, including supporting the team to achieve defined KPIs, such as billable and productive time.
About You
  • Hold qualifications in Business Management, Health, or Community Services at graduate or post-graduate level (or an equivalent combination of relevant qualifications plus extensive experience).
  • Clinical qualification would be highly regarded.
  • Demonstrate experience in service delivery in the disability, health, and community services sector.
  • Proven experience in leading teams, with a focus on building performance and capability.
Benefits of Working at Vision Australia
  • Flexible working hours to suit your needs.
  • Annual salary review to ensure your pay is in-line with market rates.
  • Professional development opportunities and micro-learning sessions available for all staff.

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