Technical Solutions Engineer Customer Support Sydney

4 weeks ago

Sydney, New South Wales, Australia Artista Networks Full time
About Arista Networks

Arista Networks is a leading provider of data-driven, client-to-cloud networking solutions for large data center, campus, and routing environments. Our innovative approach combines the latest advancements in cloud computing, artificial intelligence, and software-defined networking to deliver exceptional customer value.

Job Description

We are seeking a highly skilled Technical Solutions Engineer to join our Customer Support team in Sydney, Australia. As a Technical Solutions Engineer, you will be responsible for providing top-notch technical support to our customers, troubleshooting complex issues, and collaborating with cross-functional teams to drive customer success.

Key Responsibilities:
  • Respond to customer inquiries via phone or email, providing timely and effective solutions to their technical issues.
  • Resolve customer concerns related to product installation, operation, maintenance, or compatibility.
  • Develop and maintain in-depth knowledge of our products and technologies, including networking protocols and hardware.
  • Collaborate with software and hardware engineering teams to diagnose and resolve complex technical issues.
  • Document customer interactions and technical issues to support product quality programs and development.
Requirements:
  • Minimum 3+ years of experience in technical support, preferably in the networking industry.
  • Strong knowledge of networking protocols, including AAA/RADIUS/TACACS, ACL, ARP, BGP, DHCP, and others.
  • Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark.
  • Strong analytical and problem-solving skills, with the ability to triage complex technical issues.
  • Excellent written and verbal communication skills, with the ability to communicate technical information to non-technical stakeholders.
What We Offer:
  • A dynamic and collaborative work environment with a team of top-notch engineers.
  • Opportunities for professional growth and development in a rapidly evolving industry.
  • A competitive salary and benefits package, including a hybrid work environment with flexible working arrangements.
  • Access to cutting-edge technology and training opportunities to stay up-to-date with industry trends.

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